Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Leanne_T]

Hi @Irene4627 

Thanks for coming to the community and sharing this lovely feedback. 

I have fed this back for Laura and Cameron so they can see what a pleasure they have been to talk to and how happy they made you.

Have a lovely night 🙂

Leanne.

[kamimaru]

After 4 agonising calls, agents lying to me, promising things that never happened and leaving me completely unhappy with EE and thinking about leaving, Nathan came to the rescue and solved my issue and helped me feel like I was being listened to again.

I originally took out an extra entertainment package to which I ended up cancelling as the sales person lied about the price. 

A complaint was supposed to be raised on 2 occasions which never happened.

On the third call an agent cancelled the package and told me he would refund £20 gesture of goodwill which again, never happened.

On the 4th Call, which happened today 05/03/2026 Nathan calmly assessed the situation and ensured the situation was resolved promptly and kindly. He is a credit to EE and I wish I could send him a tip of some kind. I truly hope EE looks after agents like him who go the extra mile. Absolute credit to the company. 

[Christopher_G]

Hi @kamimaru 

Thank you for sharing. I'm really disappointed to see that you didn't have a great experience with those initial calls, but delighted to see that Nathan was able to turn this around.

I'm going to send you a private message to get some information from you, so that we can look into what happened.

Thank you.

Chris

[Eliejo]

I would like to thank Harry at the Barnsley branch. He went above and beyond to get me and my partner the best deal. He was so well informed and very chatty, made us feel welcomed. 

Special mention to Phoebe who also spent a long time in helping us too. She was very helpful.

[Katie_B · Accepted solution]

Hi @Eliejo. 

Thanks so much for coming here and leaving some lovely feedback for one of our store agents. 

As you have provided the store we will get this passed over. 

Thanks so much, 

Katie 🙂