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I want my money back

Joziane
Investigator
Investigator

‎31-07-2026 01:23 PM - last edited on ‎31-07-2026 04:55 PM by

Já comprei um SIM FÍSICO. Pois esse eu paguei e não recebi 

0 Helpful
4 REPLIES 4
Joziane
Investigator
Investigator
In response to XRaySpeX

‎30-07-2026 10:32 PM

I made the purchase of the eSim, it was charging and they didn't give me the chip

0 Helpful
Leanne_T
EE Community Support Team
In response to Joziane

‎31-07-2026 10:04 AM

Hi @Joziane 

Thanks for coming to the community. 

Are you an existing customer or a new customer?

If you have the EE app, have you checked for the eSIM? You can find this by going to Manage, Settings and then SIM/eSIM. 

Leanne.

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Joziane
Investigator
Investigator

‎31-07-2026 01:24 PM

Quero meu dinheiro 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎31-07-2026 01:49 PM

@Joziane wrote:
I already bought a PHYSICAL SIM. I paid for it and didn’t receive it
I want my money back

 

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