I have 4 SIM cards on my account as well as broadband. I want to ensure that all 4 SIM cards are on the correct package as they all show as available for upgrades. I have a number of questions so speaking to someone is really the best option for me.
It should not take 7 calls to 150 (all of which get me nowhere and eventually disconnect me), 1 call to my local store (who advised me to pop in - 10 miles away - but then said they couldn't access my account anyway), a message via Facebook and an open chat via help in the app.
A 5 minute call would have saved me 30 minutes of faff and I'm still no further along.
