Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Grant1949]

Had a problem connecting my solar panels datalogger to my WiFi. Spoke to TJ who knew exactly what my problem was, led me through the solution, which was really complex, step by step and then stayed on the line until I had successfully  got the datalogger and router to talk to each other. TJ was brilliant, very knowledgable, professional,friendly and above all patient with my efforts to follow his instructions. Well Done TJ it was a pleasure bro talk to you today. 
Grant Jordan

[JimM11]

@Grant1949 This is the place to post for you.

Want to say thank you to an EE guide? - The EE Community

[Peter_W]

Welcome to the Community @Grant1949 

I've moved your post over to our dedicated thread that @JimM11 shared here, just so everything is all in one place.

I'm keen to make sure we get this all passed on too, so I'm going to pop you over a private message so we can take some more details 😊

Peter

[27Stewie]

I would like to say a great big thank you to Jasmine who works in the Weymouth ee branch. Very friendly, patient and knowledgeable. 
Good job Jasmine. 

[Ali_A]

Hi @27Stewie 

Thanks for taking the time to share feedback about the experience with our guide today. 

We'll make sure this is passed on to their manager. 
I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[KendoNagasaki1]

How do I find out who served me when I went into the store to give feedback?

on Friday afternoon I had amazing customer service when I opened a new account for my son (Tonbridge branch) and ordered 2 phones.

Unfortunately when I collected the phones I had ordered (yesterday afternoon) a different representative was absolutely awful and made me feel like walking away (Tonbridge branch)

[Peter_W]

Welcome to the Community, @KendoNagasaki1 

I'd love to see if I can help you get this feedback passed on 😊

I'm going to send you over a private message so we can take some more details.

Peter

[andysc]

A big thank you to Bikash from Home Billing Messaging for sorting out the change to the features - friendly, professional, efficient... Thank you 🙂

[Lho1234567]

Hi 

We had a great experience in ely Cambridgeshire ee store bernie was great with my elderly dad who needed extra support with understanding. Everything was explained well & we werent rushed. I have always used this store The manager and the team are great & I know my dad is in safe hands if he has any issues in the future. Thank you so much.

[Chris_S]

Hi @andysc 

Thanks so much for getting in touch and sharing your experience.

I've managed to pass on your message to Bikash, and we'll make sure they get the recognition that they deserve.

Chris S