Text Messaging

[Jommac]

I have recently taken out a Sim only account with 2 SIM cards, one for me and one for my wife. Although they are different phones and numbers when she sends a text message it shows at the recipients end as though I sent it. Is this due to the fact that both sims are linked to my account and my number is the default. I tried technical support and all they said was take the phones into my nearest EE shop and they can sort it out.

[Ritu_D]

Hi @Jommac 

Welcome to the community and thank you for explaining your situation. 

I would love to help you get a resolution to this.

Just to confirm when you send a message from your sim card is your number showing correctly? 

What handset does your wife have the Sim card in? 

Does the correct number show when your wife makes calls? 

Thanks 

Ritu 

[bristolian]

I wouldn't be surprised if this is somehow related to a "chat" or app-facility.

Some other tests to help prove... send a text message from each phone to its own number. Does it receive OK? And does it show "from" the correct number?

Text NUMBER to 150 from each phone - is the response as expected?

Are you using Apple or Android? And were your previous phones the same?