Lifetime warranty

[Monzur]

When I’m i due for lifetime warranty?

[Schockwave · Accepted solution]

Hello @Monzur ,

Welcome to the community,

Explain more, what are you talking about lifetime warranty, where? As far as I am aware, warranties are only for a year.

Do you mean insurance? You can apply for this yourself, usually this is done at point of sale.

[Chris_B]

@Monzur  Your lifetime guarantee is in place already.  If you are after your device MOT date this will be 1 year in to the 2 year contract.   You’ll be notified when you can book your device MOT. 

EE Service Packs For those on Smart Plans and Essential Plans bought directly from EE, customers can also benefit from brand new EE Service Packs at no extra charge, which helps keep customers’ smartphones in tip-top condition through several benefits, including:

• EE lifetime guarantee: Only with EE Service Packs will a customer’s device be covered against any manufacturer faults for the lifetime of their new contract, until they upgrade or leave, providing extended warranty protection, and repairs using authorised experts – all at no extra cost.

• Annual device and account MOT:Available to handset and Smart SIM customers, it ensures that their device is still at its best midway through their contract. Customers will be able to book an appointment at their local store and we’ll give their device a thorough check up, polish and clean, as well as check for any apps or software that could help them make the most of their phone. An EE expert will also spend time reviewing the customer’s account(s) to make sure they are getting the best value. Customers will be provided with a full service report, just like with a real car MOT.

• £10 off protective kit: Also available to handset and select SIM only customers, they can keep their device at its best with £10 to spend on EE’s premium range of cases and screen protectors keeping their phones protected from life’s bumps and scrapes.