I would firstly like to offer some praise for a shining example of what I thought EE and its employees represented ie. Excellent service and excellent customer service.
My upmost praise goes to "Laquarn", (apologies if I have misspelt your name) from the Victoria Centre Store in Nottingham.
He may not remember, but we had a great time in upgrading my old phone to the new Samsung galaxy Z Flip 4, at all times throughout the process he happily answered my questions and queries, and filled me in with all I needed to know, and did so with good humour and professionalism.
In my opinion, he should, so very obviously move up through the ranks of his chosen profession as his Customer Service facing skills were second to none.
I repeat his name here "Laquarn", in the vain hope that EE will recognise his abilities and duly recompense him as an invaluable asset to the company.
However, I'm afraid to admit that my recognition of his fantastic customer facing skills, has only come about because of an absolutely, abominable experience I have recently had with a supposed "Manager" relating to a matter involving an 'in warranty' repair.
As this matter is currently being looked into, I hesitate to say more at this time.
Suffice it to say that "Laquarn" of the Nottingham VC Store, should stand as a shining example to all EE employees including Management.
