How do I leave feedback?

[Mp2ward]

Good Evening,

I’m not sure where to leave positive feedback and to best reach the EE Store workers.

However, I have a great experience when upgrading my phone at the Lakeside Shopping Centre, Essex.

Naveed & Ruheet the two guys that helped me sort out and get me the best deal including my NHS discount when upgrading my phone.

Naveed was a trainee and being mentored by Ruheet, however both had such great customer service attitude, extremely helpful, polite and funny! Both made me feel like they were really trying to sort me out and I’ve came away with a positive experience. So much so I’ll always now use that particular store from now on.

Thanks to you both.

You really are a gret ambassadors to EE.

Miles (the ambulance guy) 

[qurco]

hi katie, yes. 2-3 weeks ago someone (girl) said from insurance team 6th
February will be your phone delivery, yesterday another guy said 24 hour
and again noone bring phone, this two days i took day off from work and
lost money. why they lying? they could say truth. also i speek insurance
team 3-4 times everyone took my details and nothing happened after that.
thay wasting my time aswell each conversation is 20-30 min. this is
unbelievable service...

[Katie_B]

Thanks so much for getting back to me @qurco. 

Please could you give our insurance team another call for an update, it could be a stock issue with your device.

I would love for you could keep me updated on the outcome of your call. 

Katie

[qurco]

i'm trying but it's always busy. no answer!
this is very tiring

[Burger152]

So true ! 

[Hrudhrbdhhf]

Please this brand is so ridiculous they just taking your money for nothing. The Internet is completely **bleep** especially when is even there on Wembley studio the Internet is **bleep**ed up

[Peter_W]

Welcome to the Community, @Hrudhrbdhhf.

If you have questions about a particular aspect of your service, you're welcome to start a thread here on the Community, and we'll do our best to advise you 😊

Alternatively, if you were looking to make a direct complaint about your service, you can find all the details you need on how to do this here:

Make a Complaint | Contact Us | EE

Peter