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Help from the EE Guides

Peterb7121
Investigator
Investigator

‎18-10-2025 10:01 AM

In spite of some comments i have seen regarding poor access to EE Guides, I must say that I have never had a problem talking to them.  Yes, I have had to wait up to 10 minutes to get access, but what is 10 minutes? 

I have always found them pleasant and very helpful to talk to. My latest discussion with a Guide from Newcastle was easy andmore helpful than I anticipated. 

Tha k you Newcastle (Liverpool was very helpful recently, also). 11/10  🙂

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎18-10-2025 11:15 AM

@Peterb7121 , thank you for letting us know, we could do with more customers saying this, rather than all the complaints about contacting customer service, this is really refreshing, as I have also always found them helpful without a long wait, people are just too impatient and expect someone to answer their calls straight away when they could be busy with other customers. Thank you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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