How to pay a compliment?

[sammicorndog]

Hi

I have been an EE customer for several decades. Recently, my step-daughter moved in with us and we needed to set a new contract up for her. My husband is with a different provider but EE's contract sounded better (and cheaper), but she wanted to keep her existing mobile number. I have to say that every single person I have spoken with over the last few days has been exceptional. I have needed assistance a few times (a total of 3 phone calls since Monday) and the patience, customer service and knowledge of your Guides is 10/10. I'm afraid I don't have their names but I will happily send my details through privately so you can give the positive feedback to them that they deserve. My husband is actually planning on moving over to EE himself because he has witnessed the excellent service that his daughter & I have received. 

Your staff are fantastic! 

[Katie_B · Accepted solution]

Hello @sammicorndog. 

Thank you so much for taking the time to share such kind and thoughtful feedback. It's also wonderful to hear that your husband is considering joining EE after seeing the service you've both received. 

So I can get this over to the agents and their manager I have sent you a private message for more details.

Speak soon, 

Katie

[idefix]

Hi @Katie_B - I've also sent praise through for Kelly-Ann in your Scottish call centre.  I've put it through the complaints link but stressed it is a compliment !

You really should have a link - as a call centre manager myself nothing boosts team members more than recognition from a customer 🙂

Jill.

[Christopher_G]

Hi @idefix 

Welcome to the community.

Thank you so much for the lovely review. This is my favourite thread for that very reason. 🙂

I'm sure that form will get the feedback through to Kelly-Ann, but if you want to send me a private message, I can make sure it's also fed back through the correct internal channel. Just click on my name to get to my profile and 'send message'. 🙂

Thanks,

Chris