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Customer Service opening hours

mikeyedmonds
Explorer

What kind of ‘worldwide mobile operator’ shuts for 12 hours a day? Why are we paying this?

My Dad is in hospital and I cannot contact him thanks to the ridiculously bad customer service.

Not been anything like the same since BT bought them 

23 REPLIES 23
mikeyedmonds
Explorer

Is anyone one else finding it impossible to contact EE? It’s customer service has gone downhill so fast, they simply do not offer value for money.

I've been in hospital in a coma, they’ve cut me off, I’ve paid them, and 12 hours later I have no service.

Do not renew your contract. Their coverage is **bleep**e too in my area. 

mikeyedmonds
Explorer

Absolutely shocking, and I’ll be posting this elsewhere. They are terrible. You cannot speak to anyone after 8.00pm. I was told my position would be resolved within 2 hours. 10 hours later, it hasn’t been.

i would never use this company again and have pulled my businesses’ contract from thek

a ducking joke

mikeyedmonds
Explorer

You need to do so much better. You’ve completely ruined my evening. You can’t even speak to anyone, at all. **bleep**?

mikeyedmonds
Explorer

When im calling you because you cut me off, despite me paying you, that just doesn’t cut it. Your customer service is a joke, I’m afraid. I’ll be cancelling my contract. 

And alongside cancelling my businesses contract with you, I will tell everyone I can not to sign up to you. You should have people available 24/7, it’s not acceptable. 

mikeyedmonds
Explorer

What, as long as it’s between 8.00am and 8.00pm???

 

Is this what you call customer service?

EE are a joke, I’m sorry. 

mikeyedmonds
Explorer

Why can’t we actually speak to someone?

mikeyedmonds
Explorer

Christopher,

if EE thinks you’re bill is overdue and outstanding, then, even when you pay it, you still cannot speak to anyone from ee

it is a joke. You need to sort this out. I’m the the first person denied contact with a relative in hospital 

mikeyedmonds
Explorer

Your service is just appalling. I paid today and my account not unlocked for hours. I pay you £2000 a year

im starting A Reddit and x account about how bad your customer services are.