26-11-2024 10:55 PM
I’m not sure if this will ever reach the kind gentleman who helped me with my query on 26/11/24. But I’d just like to say thank you for making it so easy for me to upgrade my phone & plan as well as answer every question I had. Mind you, I had lots and lots of questions.
lawrence was very respectful & kind. He explained everything to me in detail and made sure I had more than enough time to read T&C’s before signing my contract. He also thoroughly looked through 2 separate plans for me as I was being incredibly indecisive and I felt confident in the end that I was making an informed descision.
27-11-2024 09:29 AM
Hi @Hafsakhaliq Thanks for getting in touch with us here in the EE Community and telling us about your amazing experience with with Lawrence, It sounds like it was an expertise worthy of a shout out.
Did you happen to get a text after your interaction with Lawrence? you tend to receive a survey text when you speak to us over the phone, or via live chat, where you can rate your experience and leave feedback.
Chris S