Hi.
I may have just experienced the best Customer Support I have ever received, so felt the need to provide some feedback.
My Digital Home Phone was not working properly so I called 0800 800 150; after the automated system did some tests, I requested some Technical Support and a lovely lady called Teana (from BT) rang to help.
I'm an IT professional with 10 years experience working with call centre staff/systems and I can honestly say that Teana was absolutely amazing; she was super friendly, very helpful and talked me through the problem in a very logical and professional way.
Not only did she resolve my issue, she also provided me with other information which will really help me.
Teana is an excellent ambassador for BT / EE.
