xbox game pass subscription from g2a

[gabrielefazio]

I purchased a key on G2A today, and after activation, I went to turn off recurring billing, but when I choose the option, it tells me I purchased from BT/EE and doesn't offer the option to turn off recurring billing. I live in Italy and have never had BT/EE, I don't have an account with them. 
I need help to cancel the recurring billing... I'm afraid it's a scam.

thank you

[James_B · Accepted solution]

Hi @gabrielefazio,

Welcome to the EE Community. 🙂

It sounds like you have purchased a subscription that is being billed to someone's BT/EE account.

Only the account holder will be able to manage this subscription via their BT/EE account.

I'd recommend contacting the retailer you purchased the subscription from for support.

James

[Profile closed]

Hey ,

I have the same problem and I can't contact the seller he isn't responding. I don't know what to do can someone help me?

[Leanne_T]

Hi @Bacsaex 

I am sorry you would need to contact the seller, as only the account holder would be able to manage this subscription via their BT/EE account.

Leanne. 

[Dusanqo]

Samw peoblem seller didnt respond... Wil you be billing him or what? 

[Christopher_G]

Hi @Bacsaex 

Is it G2A that you contacted? How did you contact them?

Chris

[Kharn_45]

I got the same problem. Seller do not answer. I need only cancel subscription from my account. Pls help.

[James_B]

Hi @Kharn_45,

Welcome to the EE Community. 🙂

Sorry, only the EE/BT customer who is being billed for the service will be able to manage the subscription.

Please contact the retailer you purchased the code from for support.

James

[Kharn_45]

But i don't want this subscription on my Xbox account. I know that is a more pepole with this problem. Where i shoud report this problem ? Can you give me email adres to BT support?

[James_B]

Hi @Kharn_45,

Sorry, account security would prevent anyone other than the EE/BT account holder from making changes to the subscription.

I'd recommend contacting the retailer you made your purchase from for support.

James