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PS Portal refund

I've recently brought a ps portal with 4 x £50 vouchers I've now used the vouchers.After a couple of days a pixel has gone in the screen. I've phoned up ee and  explained the situation and I've asked for a exchange.They've said I can send it back to ...

Playstation 5 stopped working

Hello, just wondering if anyone can help my playstation 5 has decided to stop working after owning it for 2 months. Do i need to go through EE or contact playstation directly to get it replaced on warranty? Ive tried all the troubleshooting through t...

Game Pass Deal with Broadband

I took advantage of the 12 months free game pass Ultimate when upgrading my Broadband. I was told by the sales rep it would be a code because I explicitly asked how the Game Pass would be delivered. That was incorrect information. I've found out when...

Resolved! Free Games pass Ultimate

I pay Microsoft monthly for Games Pass Ultimate, I have just taken out EE Fibre and EETV I have received a message saying I receive 12 months free XBox Ultimate. Do I need to cancel my existing pass with Microsoft or does the free one from EE just au...

CarlG12 by • Visitor
  • 1899 Views
  • 2 replies
  • 1 Helpful

Game pass ultimate

Hi, I've had the text for game pass ultimate 12months with my broadband in early April, but I've not been able to activate since.The gaming page the link has given me says the page isn't working right now (http://ee.co.uk/go/gaming).Can anyone help? 

Ritonge by • Visitor
  • 410 Views
  • 1 replies
  • 0 Helpful

Resolved! Xbox Series X - 6 days old and Crashing on Series X/S games

So i am pretty much fuming at this point.Got an xbox series x gaming add on bundle to be added to my plan, xbox was received last monday, set up the xbox and put all the profiles on it.Didnt actually tart using the xbox till thursday this week, well ...

Game pass ultimate stopped working

Hi, I have 6 months free game pass ultimate as part of my EE broadband subscription- activated on 17th February 2024 so should run until 17th August 2024.today is my EE broadband billing date and my game pass sub has stopped working - Microsoft say e...

Macky111 by • Investigator
  • 509 Views
  • 5 replies
  • 0 Helpful

How do get the 12mths free Ultimate Game Pass

I was with BT and had a free gamepass for 12mths. For some reason the stopped it before the 12mths had expired. When I queried this I was tfrd to EE Broadband with 12 mths Ultimate Pass. They have taken the 1st payment and I have set up the router bu...

MMM65 by • Visitor
  • 461 Views
  • 1 replies
  • 0 Helpful

Xbox Gamepass not working

I have tried to claim the 6 month free Game Pass offer I was given as new customer but when I try to add it nothing happens. I get this same message whether I try it on chrome, safari different devices and on both WiFi and mobile data.I  cant seem to...

PC41 by • Visitor
  • 361 Views
  • 0 replies
  • 0 Helpful

Smart hub plus port forwarding

Hi All I just upgraded to smart hub plus from BT full fibre the smart hub plus only allows you to port forward 4 choices in IPV4 or 3 pinholes in IPV6 this is obviously an issue if you want to put COD port forwarding rules in because the router won’t...

Lee6317 by • Explorer
  • 4124 Views
  • 5 replies
  • 6 Helpful
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