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Resolved! How can I use my Game Pass subscription?

When I buy my broadband package, selling specialist told me that I have free Game Pass subscription rights for 6 months in my package. But I haven't used yet because of I don't know how to use that. Can somebody help me how I use that?

Tolga1 by • Investigator
  • 892 Views
  • 7 replies
  • 4 Helpful

Game card error

I purchased a meta quest 3 with the £50 game card for Christmas, received the confirmation and the game card number and PIN code … I’ve been trying now for 2 weeks to get the credit to buy a game or 2 and it keeps saying verification error. I’m at th...

Lornb by • Investigator
  • 912 Views
  • 5 replies
  • 2 Helpful

Blackops6 skin

Hi everyone I need some help. I’m a UK EE customer and when I text the “BLACKOPS6” message to 150, I don’t receive the code for the skin that I’m meant to. Is there another way or am I doing it wrong? Please help I really want to use the free skin. T...

Resolved! Bought the Xbox ultimate bundle, never received the game pass

Like title states, I ordered the Xbox black Friday deal for 30 a month, received the EE game card 150 voucher and the console but haven't received anything about the 24 months of game pass? Does anyone know how long this takes? Customer service throu...

Resolved! Adding a games console to my account

im  a month into my contract trying to add a games console to my account keeps coming up saying '' Something went wrong... Try again later. '' how do I get around this and do a credit check etc ?

Xbox nat type strict on wireless router

Hi I recently purchased the smart hub 3 wireless router and when I go to connect my Xbox it’s says UPnP unavailable , it is enable on my settings for the hub , would anyone have any solutions to fix this problem I’ve seen things about port forwarding...

Original payment reverted then retaken a few days later

I ordered an Xbox series S using PayPal, I was given a confirmation email only to find the next day the payment had been reverted back to me.now 4 days later the payment has been taken again , I can’t find anything about this order apart from the ori...

Euanmc by • Investigator
  • 772 Views
  • 8 replies
  • 0 Helpful

EE gamecard nightmare

Please can someone help with actually getting this sorted. My gamecard is not working and I keep getting an error message when going to purchase i have made calls and sent emails and nothing. This is becoming a joke.

LB1205 by • Explorer
  • 508 Views
  • 3 replies
  • 0 Helpful

PS5 lagging

Hi we have moved over from BT to EE. Have gone from 500mbps to 900mbps which one the previous speed we never had any issues. Now the PS5 online gaming is lagging. Engineer came out and reset everything. Have but Ethernet cable into hub. Tried differe...

Sezza71 by • Explorer
  • 2611 Views
  • 12 replies
  • 1 Helpful

Advice regarding the WiFi enhancer / PS5

Hi, we’ve just moved to EE from Vodafone (long story why!) We supposedly bought a faster speed package but my teenage son said his connection is now much worse than before. His phone disconnects from the WiFi so he’s using all of his data plus his ga...

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