Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Xbox series s add to plan

Matthew67
Established Contributor
Established Contributor

‎01-11-2022 03:31 PM

Hi.ive made a order for x box series s with 24 month gaming ultimate for 19 pound a month on Sunday 30th October.i paid the 10 upfront .I haven't had a text or email to say when coming.does anybody know.i had confirmation email with order but it won't let me track it

0 Helpful
45 REPLIES 45
Joellie12
Established Contributor
Established Contributor
In response to Matthew67

‎02-11-2022 08:59 AM

I don’t get it because there was a text this morning to say about the gaming pass so I rang them up and they just said that there waiting now for DPD to pick it up 

0 Helpful
Leanne_T
EE Community Support Team
In response to Joellie12

‎02-11-2022 09:03 AM - edited ‎02-11-2022 09:03 AM

Morning @Joellie12

If you download the DPD app and use the email address as the reference and postcode. This will show you any deliveries for your address. 

Leanne. 

0 Helpful
Joellie12
Established Contributor
Established Contributor
In response to Leanne_T

‎02-11-2022 09:07 AM

Hi yes I have the DPD app but where it says ref it doesn’t give me the option of using letters it’s just numbers so I can’t type in my email address

0 Helpful
Leanne_T
EE Community Support Team
In response to Joellie12

‎02-11-2022 09:08 AM

Hi @Joellie12

Can you try the mobile number, if this does not show. Please wait for the DPD text with the tracking details needed 🙂

Leanne. 

0 Helpful
Matthew67
Established Contributor
Established Contributor
In response to Joellie12

‎02-11-2022 09:34 AM

I also have the gaming pass text this morning and told me to activate

0 Helpful
Matthew67
Established Contributor
Established Contributor
In response to Leanne_T

‎02-11-2022 09:37 AM

Screenshot_20221102-093552_Chrome.jpg

 

T This is what I had sunday when I ordered.so why must I wait up 2 14 days when it says 2 to 3 days

0 Helpful
Joellie12
Established Contributor
Established Contributor
In response to Matthew67

‎02-11-2022 09:40 AM

Hopefully you get it soon I was relying on this for my son’s birthday on the 19th of this month 

0 Helpful
Stormy20
Contributor
Contributor

‎02-11-2022 10:04 AM

@Leanne_T  Please can you look into this issue and advise because if the website is giving us delivery timescales of 2-3 days then this ought to be rectified. Judging by the amount of queries in regards to this, i feel this needs to be looked in to. I have also ordered this as a gift for my son's birthday which is next week. 

Is there anyway of this being escalated so that i can get a more definitive answer as to when this will be sent out. Also will EE adjust the bills as nobody here seems to have received their order, please advise your help will much appreciated

0 Helpful
Joellie12
Established Contributor
Established Contributor
In response to Stormy20

‎02-11-2022 10:08 AM

hi I know I’m in the same situation I ordered it yesterday morning on the strength that it would be here for my son’s birthday in two weeks 

Leanne_T
EE Community Support Team
In response to Stormy20

‎02-11-2022 10:14 AM

Morning everyone. 

We will get all orders dispatched as quickly as possible and DPD will be in touch with tracking details when this is due to be delivered. 

If the Xbox is showing on your account, this has been processed. 

Leanne.

0 Helpful