Xbox game pass

[Jamcheese3]

I have received an Xbox series x as part of your Black Friday deals. It says it’ll come with 24 months of game pass ultimate. I have it on a pay monthly subscription added to my ee phone bill. I have receive a text for the ee game card, but haven’t received the game pass. I have check other forms and using their posts also checked ee.co.uk/xbox on this number (the one the Xbox is ordered on) and it’s not on there

[Rach_H]

Hi @Jamcheese3 

Welcome back to the Community!

We don't you to have any trouble claiming your game pass, so I'd love to help you with this. Are you able to set this up if you go to ee.co.uk/xbox?

Rach

[Jamcheese3]

On ee.co.uk/xbox I have the message there’s nothing to activate

 

[Lesley_W]

Thanks for sending that across @Jamcheese3 

Is the Games Pass showing in your add-ons section on your online account?

Lesley

[Jamcheese3]

No it is not

 

[Lesley_W · Accepted solution]

Thanks for checking that @Jamcheese3 

Without the correct add-on, you won't be able to activate the Games Pass.

If you can give our team a call, they can make sure the missing add-on is applied so that you can set it up.

Lesley

[Jamcheese3]

Not sure why this has been marked as the solution when it still hasn’t been solved. I contacted ee and got told the 3rd party seller of the Xbox provides the gamepass. Got told I would surely get it within 14 days of delivery of the Xbox. It has now been 14 days and I still haven’t received it. The gamepass is why I decided to purchase this deal, and failing to provide it attributes to false advertising and could count as breach of contract on your end. I have emailed the 3rd party seller and am awaiting a response, but I’m not happy.

 

[Linzi_H]

Hi @Jamcheese3 

I'm disappointed to hear that you've not managed to get this resolved yet. The best thing to do is to call the team directly as per the advice above.

Linzi