Something went wrong

[Brandon998]

I’m wanting to add the PlayStation 5 slim console 24 month bundle with £100 ee gamecard been trying for over a week and as soon as I press checkout it loads up and then says something went wrong come back later just wondering if there’s an issue with the website 

[Christopher_G]

Hi @Brandon998 

Welcome to the community.

Could you try doing this on a different device or browser please? Just to see if the same thing happens.

Chris

[Brandon998]

Yes ive tried on my phone as well as my partner and it’s saying something
went wrong try again later

[Brandon998]

 

[Christopher_G]

Could you try when not connected to WiFi please, @Brandon998? Is it still the same?

Chris

[Brandon998]

Still doesn’t work got the same problem tried laptop,iPad and 2 phone still won’t work 

[Christopher_G]

OK, thanks for trying @Brandon998 

I recommend speaking with our Mobile Care team so they can check your eligibility and add it manually for you.

Chris

[Brandon998]

How do I get into contact I’ve pressed on the the mobile care team just takes me to a dashboard 

[Christopher_G]

If you dial 150 from your EE phone, you'll get through, @Brandon998 . 

The dashboard gives you contact options of you're not calling from an EE phone.

Chris

[Brandon998]

Okay cheers Christopher thanks for your help