Game Card

[Mick0502]

Good morning

I ordered the Black Friday PS5 deal for £30.00 per month, Was supposed to come with 24 months Playstation Plus Extra (which was attached in voucher form) and also a FREE £150.00 EE GameCard

As of yet I cant see any details of how this EE Gamecard will come to me for renewal

Can someone please assist in telling me how this will be sent to myself, or if i have missed something, how i go about redeeming this?

Much appreciated

[Peter_W]

Good afternoon @Mick0502.

Welcome to the EE Community 😊

Usually you should receive your GameCard redemption message within 48 hours of the console being delivered, when was it that you received this? 

Have you added this to an existing mobile account too, or are you not a mobile customer and have gone for EE Finance?
Peter

[Mick0502]

Good morning @Peter_W 

I received this on Tuesday and as mentioned could not find any information in any of the literature, hence me asking here

I will await the redemption message then

I added this to an existing mobile account

Kind regards 

[Leanne_T]

Hi there @Mick0502 

Thanks for coming back to us. 

If you have no text after the 48 hours, could you try texting EE GameCard to 150 and let me know how you get on? 

Leanne.

[Mick0502]

Good afternoon

I completed this request and all i got back was a list of services available texting 150

Kind regards

Mick 

[Leanne_T]

Hi there @Mick0502 

Thanks for trying, in this case please give us a call on 150 and the team will get this looked into for you. 

Please let me know how you get on 🙂

Leanne.