Hey,
So this has gone a bit beyond a joke now, i received a 24 month box gamepass ultimate addon onto my account with the purchase of the meta quest 3 through my mobile bill. The gamepass itself was a nightmare to add to my account in the first place but when it was finally added the following month i was charged for it, i phoned and was told the subscription was removed and a free one added and was credited the amount back to my account... all good... no. The following month i was charged again and so once again i phoned and was told a free one was added and was credited and once again i was then charged. After phoning this last time i was credited the amount paid again and was told a free one was added but this time the whole thing has been removed completely and now it will expire through my Microsoft account in three days.
At this point i have no idea what to do with it, do i really have to phone every month to be told its sorted when it isn't? It wouldn't be so bad if there weren't hoops to jump through to actually speak to a human being but this has just become a joke now, why even offer things if they aren't correctly implemented within your systems?
Alex
