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Xbox game pass ultimate

Fontak
Investigator
Investigator

‎18-01-2024 03:20 PM

I bought a key on g2a and now I can't cancel my subscription, g2a technical support can't help me and the seller doesn't respond. Help me
 
 
 
0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎18-01-2024 03:24 PM

Hi @Fontak 

You'll need to speak to the seller if you have purchased a key you shouldn't have for an EE customer account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Fontak
Investigator
Investigator

‎18-01-2024 04:03 PM

My English is not good and I can't communicate. Can I write by e-mail?

0 Helpful
Fontak
Investigator
Investigator
In response to Fontak

‎18-01-2024 04:05 PM

the seller does not reply

0 Helpful
Leanne_T
EE Community Support Team
In response to Fontak

‎18-01-2024 04:11 PM

Hi @Fontak 

I am sorry we are unable to provide support if you you have purchased a subscription that is being billed to someone's EE/BT account.

You would need to contact the seller and open a complaint if this is not sorted for you. 

Leanne. 

0 Helpful
Fontak
Investigator
Investigator

‎18-01-2024 04:12 PM

I filed a complaint on g2a.com. And the seller doesn't reply. What should I do?

0 Helpful
Leanne_T
EE Community Support Team
In response to Fontak

‎18-01-2024 04:31 PM

Hi @Fontak 

I am sorry we are unable to provide support if you are not an EE/BT customer. 

Leanne.

0 Helpful