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Xbox game pass ultimate with series s bundle

Chrystal1
Explorer

‎19-01-2024 09:14 PM

I’ve purchased the Xbox series s gaming bundle.  I have not received the Xbox game pass code which is for 24 mnths.   This was 15 days ago now.  How or who do I contact and receive this please. As I’m paying the monthly amount and haven’t got all the items it listed. 

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3 REPLIES 3
Chrystal1
Explorer

‎19-01-2024 09:06 PM

Xbox game pass code has not been received as promised in the small print 14 days after.  Who contact ? 

0 Helpful
Katie_B
EE Community Support Team
In response to Chrystal1

‎20-01-2024 07:43 AM

Hi @Chrystal1. 

If you have not received a text about this please give us a call on 150. 

Katie

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Katie_B
EE Community Support Team

‎20-01-2024 08:09 AM

Hello @Chrystal1. 

Welcome to the community. 

I would recommend giving us a call so our customer care team can chase this for you. 

Katie

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