Xbox bundle game pass and boucher

[Katie441]

Hi, I purchased a new Xbox X today at the EE store and was told an email with the 24month game pass and £70 voucher would be sent to my email - I have not received this yet? Anyone else had issues with this and have they been resolved?

thanks

[Katie441]

Hi 

I bought a new Xbox today but I haven’t received not received the 24 month game pass or £70 voucher - how do I get this? The sales assistant said it would be emailed but it’s not arrived.

any one had the same issue?

[Ali_A · Accepted solution]

Hi @Katie441 

Welcome to the Community

After you've made your purchase, we aim to send all codes as soon as possible. However it may take up to two working days for the voucher to be received.

It may be worth checking your Spam/ Junk folder too.  
 

If you've not received your voucher after two working days, then please call Customer Service who'll raise a webform to have this resolved for you. 

Ali