Xbox Game Pass

[Mason8851]

I ordered an Acer Nitro laptop with 2 years of game pass back in Feb. I waited a month, as it arrived a day after I usually pay my bill and was told that it activates once you pay the first bill with the subscription added.

As of yet I haven't received the message to set it up. I've visited the EE Xbox page and get an error when entering the pin sent through. Customer service has tried getting me to text Xbox to 150 and this fails also. Nothing is listed under my subscriptions on my account either.

Any other advice from people who have simialr issues?

[Linzi_H]

Hi @Mason8851 

Welcome to the Community. 

I'm disappointed to hear that you're having a spot of bother getting this set up, and we'll do our best to help out.

What error do you see when trying to set this up? 
Have you tried using a different web browser to see if this does the trick?

Speak soon,
Linzi 

[Mason8851]

Hi,

I've tried different browsers and the same happens.

Text: Sorry, something went wrong. Please try again later.

Website: Looks like there is nothing to be activated.

Thanks

[Linzi_H]

Thanks so much for letting me know @Mason8851 

Can you try using mobile data and switching off any WiFi connections? Let me know if that makes any difference.

Linzi 

[Mason8851]

Hi Linzi,

Still has the same issue using mobile data.

[Alex_H · Accepted solution]

@Mason8851 If you have multiple numbers make sure you check which number the laptop is being billed on.

But it sounds like here that you do not have the Xbox game pass part of the bundle added to your number hence the nothing to activate message you are getting across different browsers.

I would suggest giving us another call on 150 and have our guides check to confirm the Xbox game pass part of the bundle is actually active on your number. If it is not they will then need to speak to our level 2 tech team to have it added for you, at which point you should be able to activate via the ee.co.uk/xbox link.

Alex