Did not receive 24 month Xbox ultimate and £70 EE Game Card with Xbox Series X

[AGreensall]

I ordered a Xbox series X bundle with 24 months of Xbox ultimate and a £70 EE game card and when it arrived only the console was in the box with no cards, have received no emails, texts or anything in the post so far. Any ideas when I will get these or have they been missed? 

[Michael_D]

Hi @AGreensall 

Thanks for coming to the community.

When did you receive the Xbox? You would usually get the EE Game Card within 2 working days of the Xbox arriving.

For the Game Pass Ultimate, can you try to go to this activation page, and enter the mobile number that the Xbox is linked to. 

If you have any trouble, can you try on mobile data instead of WiFi, and try another browser.

Michael

[AGreensall]

I received the console on Friday, I tried the link you sent me and just says no codes to activate. 

[Lesley_W]

Thanks for checking that @AGreensall 

Are you able to check your EE online account and see in your add-ons if there is a mention of the Games Pass? This product would need to have been added in order for you to activate it.

Lesley

[AGreensall]

So I have received the text today for the £70 EE Game card but still nothing about the 24 month Xbox ultimate. Can't see anything about it on my add ons on the app. Will this come via post at all or was it meant to be in the box with the console? 

[Lesley_W]

I'm pleased that's come through for you @AGreensall 

The Games Pass access is not a physical card, it's a product that is added to your EE account and a text is sent to complete the set up. That will only happen once the add-on is there. I'd recommend giving our team a call on 150 as it seems this hasn't happened as it should have.

Lesley