Quest 3s order, not yet received

[Tojowarner]

I ordered the Meta Quest 3s on the 10th October, and had an email confirmation.

I have had no further communication since and am not getting concerned as I would reasonably have expected at least a dispatched notification by now, given the release date of the 15th October.

I have tried to use the order tracker but it is saying that I need to call 150. I did this last week and was told that I would have further information once the product is dispatched. 

What is the usual timescale for the dispatch of products? It has been 12 days now 

[Rach_H · Accepted solution]

Hi @Tojowarner 

Welcome to the Community!

We want to get your MetaQuest 3s to you as swiftly as possible, and I can understand how keen you are to get this up and running. I'd recommend giving our team a quick call, as we would've expected this to be dispatched at this point, and they will be able to double check your order for you.

Rach