PS5 £125 GAMECARD

[Mike7891]

Hi, I've added a PS5 bundle onto my account and the offer included a £125 gamecard voucher.

The code I was given has only redeemed £100.

How do I get the other £25 please?

Thanks

[LeyS93]

No Leanne, no one's got a email mentioning it, because it's not being sent.
It only mentions that it's the gamecard bundle, like for everyone else
who's ordered it.

[Mike7891]

Hi Leanne,

As you can probably see from previous threads there was 100% a £125 gamecard included in the bundle and as you're probably aware the receipt does not show the amount of the gamecard offered so we're all just going round in circles with this and being fobbed off asking for screenshots when you probably know it doesn't even include it.

I've got absolutely no problems with EE apart from this but EEs inability to sort this out is ridiculous.

I'm still owed a £25 gamecard and would like this resolved please. 

Thanks.

[Peter_W]

Thanks for highlighting that @Mike7891 and @LeyS93.

We definitely want to make sure you've received everything that was promised with your offer, so I'm concerned to hear that you've not had any success when pursuing this with our customer care team. 

So we can sure that we've looked at everything we can here, I'd recommend getting this raised with our dedicated complaints team  so they can investigate things further.

Peter