Original payment reverted then retaken a few days later

[Euanmc]

I ordered an Xbox series S using PayPal, I was given a confirmation email only to find the next day the payment had been reverted back to me.

now 4 days later the payment has been taken again , I can’t find anything about this order apart from the original confirmation email before the payment was reverted .

[Ritu_D]

Hi @Euanmc 

Welcome to the EE Community 😊

Its great to hear you have ordered a Xbox with EE and I'm really sorry you have experienced these payment issues I could imagine how frustrating this must be. 

I just want to confirm on your email does it have a order number? 

Thanks 

Ritu 

[Euanmc]

Hi Ritu_D,

yes the order number is below 

SO*****

[mod edit: removed personal details from the forum]

[Ritu_D]

Fantastic @Euanmc 

Unfortunately I do not have account access on here. However, if you give our customer service team a call they will be able to check on your order for you. 

You can find the contact details here: Contact Us | Help & Support | EE

Thanks 

Ritu 

[Euanmc]

Thank you @Ritu_D ,

I can’t seem to find anywhere to get in touch about gaming devices , when I called the number it was for broadband or EE phones, I am lost 

[Ritu_D]

If you follow think link @Euanmc: Orders And Returns Help | EE

Then scroll down to Electronics, accessories and Sim free handset orders, then select track your order. It should allow you to log in and enter your order details. 

If you are calling, select the options for mobile customer customer services and they can get you through to the digital sales team. 

Hope that helps. 

Ritu  

[Euanmc]

When I click into Electronics, accessories and Sim free handset orders it takes me back to a page to track mobile devices and broadband only.

[Leanne_T]

Hi there @Euanmc 

Thanks for coming back to us. 

If you have placed an order on the EE Store and need to get this looked into, please contact the store team via email via the Contact us | EE Store page. 

The team will get back to you once they have looked into.

Thanks 🙂

Leanne.

[XRaySpeX]

You ordered from https://store.ee.co.uk , an offshoot of the High St. EE stores, as you are paying by PayPal. This is separate from the main EE Shop. You need to phone them.