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Mobile Add on

gw2610
Contributor
Contributor

‎08-07-2026 05:34 PM

Hi, I’m looking for some advice. I bought a Nintendo Switch 2 bundle through EE as a Mobile Add to Plan and received it on 2 July. I’m still within the 14-day return period, but I have already redeemed the included 12-month Nintendo Switch Online code.

I’m considering returning it and getting a PS5 Slim Add to Plan instead. Does anyone know if EE will still accept the return after the Nintendo Switch Online code has been redeemed, and whether they would deduct the value of the code or affect the refund?

thanks !

0 Helpful
3 REPLIES 3
gw2610
Contributor
Contributor

‎08-07-2026 08:10 PM

Hi, I’m looking for some advice. I bought a Nintendo Switch 2 bundle through EE as a Mobile Add to Plan and received it on 2 July. I’m still within the 14-day return period, but I have already redeemed the included 12-month Nintendo Switch Online code.

I’m considering returning it and getting a PS5 Slim Add to Plan instead. Does anyone know if EE will still accept the return after the Nintendo Switch Online code has been redeemed, and whether they would deduct the value of the code or affect the refund?

thanks !

 
 
 
 
 
 
0 Helpful
gw2610
Contributor
Contributor

‎08-07-2026 08:13 PM

Hi, I’m looking for some advice. I bought a Nintendo Switch 2 bundle through EE as a Mobile Add to Plan and received it on 2 July. I’m still within the 14-day return period, but I have already redeemed the included 12-month Nintendo Switch Online code.

I’m considering returning it and getting a PS5 Slim Add to Plan instead. Does anyone know if EE will still accept the return after the Nintendo Switch Online code has been redeemed, and whether they would deduct the value of the code or affect the refund?

thanks !

 
 
 
 
 
 
0 Helpful
Leanne_T
EE Community Support Team

‎09-07-2026 10:17 AM

Hi there @gw2610 

Thanks for coming to the community. 

If you would like to check if you can return the Nintendo Switch 2 bundle after using the online code, please give us a call and one of our guides can check this for you and help you further. 

Thanks. 

Leanne.

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