Missing online purchase

orangewinger
Contributor
Contributor

‎10-12-2024 12:18 PM

Hi, I placed an order for a £50 Meta gift card through games.ee.co.uk on the 5th December using a gamecard I received with a hardware purchase. I have received a receipt email but no actual gift card, I have tried contacting the email address on the email receipt but have had no contact. Is there anyone who can help?

0 Helpful
13 REPLIES 13
orangewinger
Contributor
Contributor

‎16-12-2024 01:38 PM

Still not heard anything, so I have filled in another webform. I am not very confident I will hear anything at all. 😿

0 Helpful
orangewinger
Contributor
Contributor

‎20-12-2024 08:27 AM

Another week goes by and still no response!

0 Helpful
Leanne_T
EE Community Support Team
In response to orangewinger

‎20-12-2024 11:25 AM

Hi @orangewinger 

I am sorry you have had no response, I hope the team get in touch soon and you get this sorted. 

Please keep us updated. 

Leanne.

0 Helpful
orangewinger
Contributor
Contributor

‎31-12-2024 12:17 PM

Unfortunately I have still not heard anything at all and Christmas has come and gone!

0 Helpful