I Ordered A PS5 Pro Where Is It?

[Hellotoki]

I ordered and paid for a PS5 pro on the 9th, the website showed the item as "in stock" I received a confirmation email regarding the order but I have heard nothing more since. The app delivery status has changed from "usually dispatched within 7 days to usually delivered within 3 days" so my question is  when i am expected to receive the PS5 pro or did i just pay for future stock?

[Christopher_G · Accepted solution]

Hi @Hellotoki 

Welcome to the community.

The website probably said at the time 'in stock - expected dispatch within x days'. Since the delivery estimate was 'within 7 days' around the time you ordered, I recommend giving it that full timescale. The devices are sent out in the order in which they were placed, clearing the orders from oldest to newest.

If you're worried about the order at all, our customer support team will be happy to help, if you get in touch with them.

Thanks for your patience so far. I hope it's with you soon.

Chris

[Hellotoki]

So after waiting an entire week and watching the expected days until dispatch countdown and change in the app, today when logging in I see a message stating that "sorry your order is delayed , we will email you when it's ready for dispatch" I've wasted an entire week only to to be informed that I will have to wait without any idea as to when I will receive the console that was advertised as "Instock".  What kind of service is this and why are EE advertising as in stock when the item is clearly not. I paid in full on the 9th today is the 16th.