How to cancel Game Pass Ultimate, I never owned or ask for BT/EE

[ceadeus]

Hello, first I'm not from UK. I bought a cheap code for a month of Game Pass Ultimate on a third party website and now the subscription not only recurring but not with Microsoft anymore but BT/EE, which I NEVER heard about before. It looks like a huge scam and want this CANCELED right away. I'm not the only one and Microsoft redirect us here or on BT website. I had to create an account on here and also on BT just to look on the subscription page to see there are NO gamepass subscription activated. I can't call UK phone number and Contact Us don't have any email address !!

I never asked for a recurring GP sub, I have no clue what's BT/EE and simply want the control of my money again. Please help

[Itsxb0x]

I’m trying to cancel mine also the guy that was selling them on eBay blocked me so now I can’t add my us code because Microsoft can’t delete it…

[Nicodestry]

Hello there, i know this thread is a bit old but im currently affected by the same problem, also cause of g2a. Seems like nobody can do anything, somebody found a solution ? Sure the supports here say it will sort itself out, but im still a bit worried that i have a sub with some Agency or something in the UK, never heard of you guys cause i live in germany. Somehow my sub is linked tho and i cant cancel it

Regards 

Nico

[Nicodestry]

Same Problem here, got a Key from G2a, contacted microsoft, g2a and the seller, nobody can do anything about it...

Any solution here ?

[XRaySpeX]

@Nicodestry : Not from here. You didn't purchase from EE. Contact the seller.

[Nicodestry]

Did allready contact them, they cant help me in any way because i need to cancel it via BT/EE. Sure i didnt buy it here but the Code activated a sub here

[XRaySpeX]

@Nicodestry : EE/BT won't cancel it for you. You are not their cust. You are effectively the receiver of stolen goods belonging to an EE cust.

[Nicodestry]

Sounds like we are the criminals lol, so anything i can do besides waiting till it gets cancelled ? 

[Christopher_G]

Hi @Nicodestry 

Welcome to the community.

As @James_B said, if you've bought a subscription that is being billed through someone's EE/BT account, it is the EE/BT account holder that would be billed until they cancel the subscription.

Chris