Xbox Gamepass Ultimate Linked to EE/BT with free membership!!?

[Shofash]

Hello,

I live in Iraq and I bought a 1 Xbox Gamepass Ultimate on October 2023 which I bought on G2A. On November I left Iraq and went to another country to finish my studies.

When I came back a couple of days ago I checked my Xbox and it seems the subscription changed from expiring to nothing, and till now my account has ultimate and working and it says purchased from BT/EE which I search and I found this website.
I dont understant!! What should I do, I can not even cancel it!

[Northerner]

Hi @Shofash 

You were sold a EE account users access. They have clearly cancelled their membership. You need to contract the seller you purchased the ID from not EE as you shouldn't have had this service. 

Thanks 

[Shofash]

Hello,

thanks for replying.

The Seller that I bought it from on G2A his account is now empty and does not respond, what is next?

[Northerner]

Hi @Shofash 

As I said this is nothing to do with EE and you'll need to go via G2A complaints process.

Thanks