How to cancel Game Pass Ultimate, I never owned or ask for BT/EE

[ceadeus]

Hello, first I'm not from UK. I bought a cheap code for a month of Game Pass Ultimate on a third party website and now the subscription not only recurring but not with Microsoft anymore but BT/EE, which I NEVER heard about before. It looks like a huge scam and want this CANCELED right away. I'm not the only one and Microsoft redirect us here or on BT website. I had to create an account on here and also on BT just to look on the subscription page to see there are NO gamepass subscription activated. I can't call UK phone number and Contact Us don't have any email address !!

I never asked for a recurring GP sub, I have no clue what's BT/EE and simply want the control of my money again. Please help

[semrbl]

HI just happened to me too! did you figure something out?

[Leanne_T]

Hi @semrbl 

Where did you purchase the Game Pass? 

Leanne.

[Roumenovemil]

My xbox ultimate game pass account got somehow on ee/bt subscription without my conceal. I can't register to bt services to cancel this sitiuation.
I am not even from the uk. Complained to the microsoft team and am going to proceed with legal obligations through my lawier. I don't know what is wrong with ee nor bt to do something as stupid as to steal microsoft accounts, but as far as i know, the eu goverment will investigate the heck out of this behaviour. As far as for me, i want my account and everything bound to it, to be removed from bt/ee as soon as possible. It was never ment to leave microsoft. Waiting for your fast response about how to cancel this wrongdoing.

[Roumenovemil]

Same Problem here.

Don't have any contact to get in touch with. Just want any sub or so removed from my account. I am a microsoft customer. Have nothing to do with ee/bt. Suddenly, can't cancel my subscription with Microsoft. Getting redirected to this site and the bt one. If this does not go away, i will surely let my lawier do the rest...   

[James_B]

Welcome to the EE Community, @Roumenovemil 

Did you purchase a BT/EE customer's Game Pass Ultimate subscription from a reseller website?

James

[Roumenovemil]

I did not. Nor was it mentioned in any way on my microsoft subscription.

This is why I want it cancelled.

[James_B]

Where did you purchase your Game Pass, @Roumenovemil?

James

[Chris_B]

@Roumenovemil  So your saying you purchased an offer that was cheaper than what it should have been.   No lawyer or the EU will investigate this as you purchased something that wasn’t intended for you.  It’s an offer for BT/EE customer that you manage to get hold of by a scam seller.     

[FerixNB12]

Same as me, I bougt game pass Ultimate from third party website named kinguin and i still have subscription which i don't want.

[Katie_B]

Hi @FerixNB12. 

Have you tried contacting the website which this was purchased from?

Katie