Help! PlayStation purchase

[Babscalv]

My daughter purchased a PlayStation 5 and game, paid in full and is excited to have it delivered this weekend but she keeps getting emails asking for a utility bill or to email her ID to prove purchase otherwise you will cancel the order.

i spent an hour on the phone to an adviser yesterday and got o further, they didn’t deal with it and said to just do a webchat today instead, I can’t even find a link to do a live chat.

The service is terrible and I can’t even get through to make a complaint, I am at a loss of where to go and have one very upset daughter who is £500 down and no games console and no where to contact!

[Linzi_H]

Hi @Babscalv 

Welcome to the community.

I know how eager your daughter will be to find out what's happening with her order.

Where was the order placed, was this on the EE Store online?

Linzi 

[Northerner]

Hi @Babscalv 

What game and what is her age as it sounds like age verification.

Thanks 

[risingaboveit68]

Usually if you have paid outright for something you wouldn’t need any form of ID. You would only need ID upon delivery and then DPD would send you a code or pin you would need to tell the driver. 
strange one is this.