Gaming voucher Nintendo and PS5

[Fayeb79]

I received my ps5 and switch on Friday but no gaming voucher was included. I messaged about this and was told that I should get it within 48 hours then told you had to wait the 14 day cooling off period but I could get the voucher quicker if I emailed the right email which I did straight away and heard nothing. Another chat on Saturday for 2 hours then said I would get them within 72 hours they raised and closed a complaint as they said they had sorted the problem. I still have no vouchers and don’t want to waste another 2 hours on chat to sort it

[Fayeb79]

There isn’t an account queries button. I’ve now been in a queue for nearly an hour to try and speak to someone

[Leanne_T]

Thanks for coming back to me @Fayeb79 

If you have called 150 from an EE phone, or 07953 966 150, the call will be answered once a guide is available to help you 🙂

Leanne.

[Jaywalker28]

Hiya I had a voucher with my ps5 and i accidentally brought black oops 6 on Microsoft instead of PlayStation all I want to do is swap it over I’ve  tried to contacting them and they are telling me it’s done online?

[Lesley_W]

Hi @Jaywalker28 

Thanks for coming to the community.

Was it Microsoft you spoke to?

Lesley