Game pass

[Thomas9030]

Hi, I cancelled my Xbox game pass ultimate back in February which was through EE. However I’m still unable to manage my subscription through Microsoft as it says it’s managed by EE/BT. I’ve not had any charges for game pass from EE but I want my account to be unlinked from Microsoft so I can manage my Microsoft/xbox account myself please 

[Chris_S]

Hi @Thomas9030 

I'd recommend contacting us directly so a guide can help with fully unlinking your Xbox account for you.

Chris S

[Thomas9030]

Hi Chris,

do you mean contact via telephone? As I’ve logged into my account and checked subscriptions and nothing is listed and tried the chat agent and no luck. Is there a particular team I’d need to speak to when i call? 

[Chris_S]

That's right @Thomas9030 

If you give us a call on 150 from your EE phone, a guide can help you with your query.

Chris S

[Thomas9030]

Thanks Chris, I did call earlier and spoke to someone who didn’t know much about what I was asking but they have said there was a delay somewhere along the way and I should be able to manage the Microsoft account myself from the 2nd of May. If not to call them back. Do you know if there is a particular team that deal with the Xbox side of things just incase I have to call again of nothing changes from 2nd of may? 

[Katie_B]

Hi @Thomas9030. 

Thanks for getting back to us. 

If nothing changes come May 2nd it would just be our customer care team that you would need to call. 

Katie