Game pass ultimate stopped working

[Macky111]

Hi, 

I have 6 months free game pass ultimate as part of my EE broadband subscription- activated on 17th February 2024 so should run until 17th August 2024.

today is my EE broadband billing date and my game pass sub has stopped working - Microsoft say ee haven’t paid it - ee say all their end is fine 

Has anyone else suffered this issue or can advise on what has went wrong?

[Leanne_T]

Morning @Macky111 

Thanks for coming to the community. 

Does the Game Pass add-on show as active in your EE account? 

Speak soon 🙂

Leanne.

[Macky111]

Hi Leanne, yes active on my EE account but Microsoft say EE interface didn’t pay it yesterday so cancelled it

[Leanne_T]

Thanks @Macky111 

To get this looked into please give us a call and our broadband guides will help you get this sorted 🙂

Leanne.

[Macky111]

I have tried - EE guides tell me to ring Microsoft  - microsoft say it’s EEs problem and they have to sort. Online guide told me to reactivate it so I have but now being told I will be charged £12 a month when it should be free to August?

[Daniel-S]

Hi @Macky111,

It would be best if we helped you with this. Microsoft are right, they can't help you with this as you are getting it through us. If you have a 6 month free membership you will get a 1 month sub added every month until you hit the 6th month free. That's how it's meant to work.

I'm sending you a private message so we can get our internal Microsoft team to help.

Thank you

Daniel-S