How do get the 12mths free Ultimate Game Pass

[MMM65]

I was with BT and had a free gamepass for 12mths. For some reason the stopped it before the 12mths had expired. When I queried this I was tfrd to EE Broadband with 12 mths Ultimate Pass. They have taken the 1st payment and I have set up the router but have had no info on the 12mth Ultimate Game Pass. So my daughter has been without her games now for 3 weeks and no access unless we pay. 

Who do I need to contact?

[Leanne_T]

Hi @MMM65 

Thanks for coming here 🙂

Could you check your email folders for an email with set up information, do you have this email? 

Thanks. 

Leanne.