cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Game Pass Ultimate Redeem Problems

Coupec
Established Contributor
Established Contributor

I’ve been trying to redeem my game pass but every time I click agree to the T&Cs it doesn’t redirect me to the log in page and it still has the add button. Anyway to help? Don’t want to have to sit on the phone 😞

7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

Hi @Coupec,

Welcome to the EE Community. 🙂

Have you tried using a different web browser?

Are you using a VPN service?

James

Coupec
Established Contributor
Established Contributor

Hi,

So after you mentioned that I thought I’d check it, I don’t use a VPN but use Apple relay. I turned it off but the same problem I can’t seem to add it to an account, I’ll try my PC now and see.

James_B
EE Community Manager
EE Community Manager

Please keep us updated @Coupec

James

Coupec
Established Contributor
Established Contributor

Hi,

 

Ok I’ve managed to signed in and got it to work however now I’ve run into a completely different problem. I should be getting a 12 month membership but when I’ve gone to redeem it, it’s only for a month.

Coupec
Established Contributor
Established Contributor

IMG_1633.jpeg

Coupec
Established Contributor
Established Contributor

IMG_1632.jpeg

Christopher_G
EE Community Support Team

Hi @Coupec 

Welcome to the community.

It says monthly rolling contract, but it is for 12 months.

Chris