gamepass 1 month non stackable - key

[JackZed85]

Hi.
I ordered last 18 september a key from a website (eneba.com).
I redeem the key for  Xbox Game Pass Ultimate – 1 Month Subscription (Xbox/Windows) Non-stackable Key EUROPE
Gamepass is now regulary activated but doesn't appear the expiration date... i can't manage my gamepass subsribtion from xbox and from desktop and i don't want to pay the renewal.
How do i remove the automatic renewal?

[Katie_B]

Hello @JackZed85. 

Does the Game Pass show active within your EE add-ons?

Katie

[JackZed85]

I Katie.
I'm in Italy.
I don't have any EE ADD ON.
I use a key from (eneba.com) to redeem "Xbox Game Pass Ultimate – 1 Month Subscription (Xbox/Windows) Non-stackable Key EUROPE " and on my XBOX the subscription is active without an expiration date (as in photo)...

The question is: will the subscription expires on its own or there is a automatic renewal?
I can't manage my subscription and i don't have any contract with your company...

[Katie_B]

Hi @JackZed85. 

As you aren't an EE/BT customer I would recommend going back to your point of purchase to look into this further. 

Katie

[petrsocka]

I have the same problem

I have the same problem, can I ask how you solved it?

[Katie_B]

Hi @petrsocka. 

Welcome to the community. 

How did you purchase this?

Katie

[petrsocka]

G2A is a webside that sells game keys for example on steam or xbox, the key can then be activated on xbox and I have that, what I bought it on g2a sorry for my english by the way

[Katie_B]

Thanks for confirming @petrsocka. 

Please don't feel the need to apologize. 

I'd recommend going back to your point of purchase so they can help further. 

Please be sure to keep us updated here on the community. 

Katie 🙂