Thought I would give an update to this from what I have encountered.
i escalated this to EE last week through multiple platforms (X, complaint email and over the phone).
After several emails to the company in question and after raising a complaint both online and over the phone & my complaints handler also being unable to reach waivpay, it was agreed a one off £50 gesture of goodwill will be reduced from my next bill to compensate for the missing gift card balance. After all it is within EE policy to make sure that the bundles provided do not total up to more than what the RRP would be if you tallied them all together and purchased individually (I assume this is why the vouchers are thrown in)
I would also suggest anyone doing the same as myself to excert the fact that the third party is responsible for the card in question, the contract you have is with EE and not the third party. The only other option would be to return the items due to a faulty gamecard and then reorder another bundle which you would be within your rights to do but again illogical considering the situation.
you need to lodge the complaint within 14 days of purchase to allow an exception on the return window so for those who haven’t done so already I would lodge the complaints now. Also the more complaints the more leverage it makes to get the situation sorted.
my complaints handler was lovely, I could not fault her and she went above and beyond to try and rectify this issue and although it is EE who have taken the brunt of the frustration this is only due to how impossible it is to speak to the third party!
hope the above helps anyone in the same position.
Also. As a heads up if the funds do eventually become available (I don’t think they will personally) then due the the fact it is a good will gesture the funds will still be available on the card to use.
