04-11-2024 11:43 AM
So I ordered TWO Xbox’s back in September BOTH orders never went through, no one could fine my orders. After calling they were reordered I received both Xbox’s a few days later, couple weeks late I noticed I never received my pass and game card that was part of the bundle was told over and over again I’d have them within 30days of receiving, as a good gesture a lovely colleague got ONE of my game cards to me via live chat and that was fine. Fast forward to now and I haven’t got the 2nd Xbox gamecard, after calls and multiple live chats no one seems to be able to just help, this is becoming so frustrating and I’ve really had enough.
Solved! See the answer below or view the solution in context.
04-11-2024 03:59 PM
I've just got my code through via text. Keep the faith @Iseeyoux1234 😊
04-11-2024 04:11 PM
Happy for you! I’m trying been on live chat again all day today, been told to wait another working day I could cry with frustration
04-11-2024 04:13 PM
04-11-2024 04:14 PM
Yes. Being told I’ve gotta wait another 24hrs! I’m told this everyday and still don’t get the code details.
04-11-2024 04:20 PM
I feel for you, it's so annoying. ☹️. Maybe try raising a complaint too if you haven't already? https://ee.co.uk/help/contact-ee/complaint
Good luck, hope you get your code soon!
04-11-2024 04:24 PM
Hi @Iseeyoux1234 & @MikeTaku111,
Welcome to the EE Community
I am sorry to hear you have both not received your EE Game Card from your bundle. The codes should be received by text within 2 working days after receiving your console, sent to the number the bundle has been added to.
If it has been over 2 working days you would need to contact us on 150 and request that a Game Card escalation webform is raised which will be sent to our product support team who will then respond to help get your codes.
Alex
04-11-2024 04:27 PM
Please let me know if you do not hear anything in 24 hours @Iseeyoux1234.
Katie
04-11-2024 05:33 PM
It’s been over 30days for me! Ive done this already, I’ve done everything my end. I don’t think ur understanding
04-11-2024 05:34 PM
I’ve already raised a complaint, they’ve offered me £15 compensation for the hassle 😩 I JUST WANT THE CODE
05-11-2024 10:26 AM