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EE GameCard nightmare

Iseeyoux1234
Valued Contributor
Valued Contributor

So I ordered TWO Xbox’s back in September BOTH orders never went through, no one could fine my orders. After calling they were reordered I received both Xbox’s a few days later, couple weeks late I noticed I never received my pass and game card that was part of the bundle was told over and over again I’d have them within 30days of receiving, as a good gesture a lovely colleague got ONE of my game cards to me via live chat and that was fine. Fast forward to now and I haven’t got the 2nd Xbox gamecard, after calls and multiple live chats no one seems to be able to just help, this is becoming so frustrating and I’ve really had enough. 

39 REPLIES 39
Skaro
Contributor
Contributor

I've just got my code through via text.  Keep the faith @Iseeyoux1234 😊

Iseeyoux1234
Valued Contributor
Valued Contributor

Happy for you! I’m trying been on live chat again all day today, been told to wait another working day I could cry with frustration 

Katie_B
EE Community Support Team

Hi @Iseeyoux1234

Thanks for getting back to me. 

Are you aware if a webform was raised?

Katie

Yes. Being told I’ve gotta wait another 24hrs! I’m told this everyday and still don’t get the code details. 

I feel for you, it's so annoying.  ☹️. Maybe try raising a complaint too if you haven't already?  https://ee.co.uk/help/contact-ee/complaint

Good luck, hope you get your code soon!

Alex_H
EE Community Support Team

Hi @Iseeyoux1234 & @MikeTaku111,

Welcome to the EE Community

I am sorry to hear you have both not received your EE Game Card from your bundle. The codes should be received by text within 2 working days after receiving your console, sent to the number the bundle has been added to. 

If it has been over 2 working days you would need to contact us on 150 and request that a Game Card escalation webform is raised which will be sent to our product support team who will then respond to help get your codes. 

Alex

 

Katie_B
EE Community Support Team

Please let me know if you do not hear anything in 24 hours @Iseeyoux1234

Katie

Iseeyoux1234
Valued Contributor
Valued Contributor

It’s been over 30days for me! Ive done this already, I’ve done everything my end. I don’t think ur understanding 

Iseeyoux1234
Valued Contributor
Valued Contributor

I’ve already raised a complaint, they’ve offered me £15 compensation for the hassle 😩 I JUST WANT THE CODE 

Katie_B
EE Community Support Team

Hi @Iseeyoux1234

When was your Game Card escalation form sent?

Katie