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EE GameCard nightmare

Iseeyoux1234
Valued Contributor
Valued Contributor

So I ordered TWO Xbox’s back in September BOTH orders never went through, no one could fine my orders. After calling they were reordered I received both Xbox’s a few days later, couple weeks late I noticed I never received my pass and game card that was part of the bundle was told over and over again I’d have them within 30days of receiving, as a good gesture a lovely colleague got ONE of my game cards to me via live chat and that was fine. Fast forward to now and I haven’t got the 2nd Xbox gamecard, after calls and multiple live chats no one seems to be able to just help, this is becoming so frustrating and I’ve really had enough. 

41 REPLIES 41
Baldymatt
Investigator
Investigator

Hi I have just brought a switch 2 and I am having the same issue and cannot get a resolution. Did you manage to resolve this? 

Leanne_T
EE Community Support Team

Hi there @Baldymatt 

Thanks for coming to the community. 

Did you order the Nintendo Switch 24 month bundle with £50 EE GameCard? If so, when did you receive the order? 

Our Using your EE GameCard page has information on redeeming the EE GameCard. 

Leanne.