EE GameCard nightmare

[Iseeyoux1234]

So I ordered TWO Xbox’s back in September BOTH orders never went through, no one could fine my orders. After calling they were reordered I received both Xbox’s a few days later, couple weeks late I noticed I never received my pass and game card that was part of the bundle was told over and over again I’d have them within 30days of receiving, as a good gesture a lovely colleague got ONE of my game cards to me via live chat and that was fine. Fast forward to now and I haven’t got the 2nd Xbox gamecard, after calls and multiple live chats no one seems to be able to just help, this is becoming so frustrating and I’ve really had enough. 

[Iseeyoux1234]

Currently having the exact same issue

[Iseeyoux1234]

Yes about 4 times yesterday alone, no one has resolved the issue for me. I’m tired of calling being on hold for hrs and then live chat is even worse, i spent over 5hrs yesterday trying to sort this, people kept disconnecting on me as they couldn’t help and the last person just told me to wait another 48hrs, this shouldn’t be so difficult. 

[Skaro]

This is exactly my experience @Iseeyoux1234 - on hold for ages and no-one being able to help.  I also tried live chat in the app and it was woeful.  Never actually connected to an agent at any point.  I have not faith at all that I will hear anything over the next couple of days and then I'll have to ring up again.  I've raised a complaint, but doubt that will do any good either. 

[Iseeyoux1234]

Yup! I’m sorry ur experiencing the same issue. I’m definitely never ordering anything again, that’s for sure. 

[Katie_B]

Hi @Iseeyoux1234. 

Could you please confirm if you placed your order via the EE Store online or is it an add to plan?

Katie

[Iseeyoux1234]

Over the telephone in the end, originally online but the orders didn’t go through correctly so I phoned with concerns after not having deliveries and they told me that it hadn’t gone through and took the order again over the phone. 

[Iseeyoux1234]

It’s also an add on to a plan I originally have 

[MikeTaku111]

Hi there, I hope you are doing well.
Can you please tell me how can I get the missing game card from my Xbox bundle after multiple failed attempts with customer support?
Mike Taku.

[Iseeyoux1234]

Unfortunately I can’t help you, I’m still waiting for mine, over 30 days later.