Bought a £25 Xbox gift card on EE gaming site, no code has come through

[Aaron103]

Having a few issues it seems with this EE thing.

i bought a £25 gift card over 3 hours ago, no code has been received however I have a confirmation email. 

normally it comes through within a minute. 

anyone help me with how I get it cause FIFA 26 is gonna be back to full price before I get this 

[Chris_B]

@Aaron103  have you checked your spam folder ? 

[Aaron103]

Yeah, nothings there! 

I’ve bought 3 things off it before and it gives me a code within a minute from the confirmation email but I’ve only had the confirmation email nothing else 

[Leanne_T · Accepted solution]

Hi there @Aaron103 

Thanks for coming to the community. 

If you've not received the gift card code, you can contact us using the Contact Us page and the team will get this looked into for you. 

Leanne.

[Aaron103]

What’s the turn around time on this? 

[Michael_D]

If you give our team a call @Aaron103, they'll get everything checked out for you, and let you know of any timescales if they need to chase it for you.

Michael