Adding Free Gamepass made very difficult by BT/EE

[Frustrated1011]

Hi.

Been trying tirelessly and unsuccessfully to add the Free 6 months Gamepass via the supposedly purpose intended, seamless, smooth and customer friendly Text Message...!!??

Predictably this leads to a constant 'This Service Is Currently Down' message and pushes me to the website. This then leads to endless loops and dead ends with not a sniff at the hard sold and supposedly easy to activate said Gamepass.

Support and direction welcome ASAP. 

Many Many Thanks

[Ali_A]

Thanks for joining us on Community @Frustrated1011 

Are you adding the games pass as part of an inclusive benefit, or a subscription included with a purchase with a console?

Ali

[Frustrated1011]

It's an inclusive benefit (the 6 months free game pass).

[Ali_A]

If you have the game pass as in inclusive extra you can check it's in place through the EE app. 

Can you visit our Xbox activation page and follow the steps?