Absolutely disgusted with EE - Gamecard

[Solcutter]

So I purchased the Xbox console add on which included a £150 gamecard, a 24 month live subscription & the console, firstly I had to chase the subscription that finally came then I've waited over 3 weeks & numerous calls to ee to finally get the gamecard on Christmas eve this was going to be a present for my son. I go to redeem the gamecard & it's got zero credit on it. I'm furious not only could they have given it me weeks ago when I was asking but this time they gave it me instantly but now I'm left with no way to contact anyone before Christmas day tomorrow I'm also going to have to chaser it with black hawk network who are notorious for not getting back to you. I'LL NEVER USE EE AGAIN ONCE MY CONTRACT IS UP! 

[KevMoore77]

I completely agree with you and judging by the amount of negative comments
that I have seen posted by people on this forum regarding the subject, then
surely we all collectively have grounds to seek legal counsel and put a
stop to what is happening to people.. I took that bundle deal as a last
resort because I have been unable to work due to an accident and didnt have
a lot of free money to lay out on christmas and not wanting to let my son
down, I took the PS bundle because it was a brilliant offer, or so I
thought!!
I dont think that it would be impossible for a number of us to put our
heads together, combine our collective experiences and seek legal advice as
a group.
This can't keep happening to people unabated.

[KevMoore77]

Forgive me for jumping in on this and Im sure that @Solcutter will agree with me, Blackhawk could not give a toss about what they are doing to people. and as far as your 48 hour timescale, they obviously dont give a toss about that neither, seeing as how the first time I emailed them was a month ago and I am still waiting for a reply and today I phoned them and they flat out denied any knowledge of EE gamecards. They were rude, spoke over me when I was speaking and did not care. And looking back on this forum and seeing that there are complaints dating back to 2021 , it seems like EE dont care neither, otherwise they would have cut ties with that **bleep** show at the 1st opportunity. EE are just as much to blame because it seems to me that they are facilitating this apparent scam

[Solcutter]

Blackhawk are notorious for this if I had known beforehand it was them I wouldn't have taken out the contract. They won't get away with it with me lol 

[Alexander951]

Finally got my EE game card all is right with the world....

Oh wait they didn't put any money on it. Called Blackhawk who flat out denied that they even make the cards and I should call EE. Called EE who raised another form (that's 5 now) and told me to wait a few more days for a resolution. I honestly don't know how they could mess up this badly it doesn't seem hard but evidently it really is.

[KevMoore77]

Rang Black Hawk again today today, this time they acted as though they were trying to be helpful, said they were transferring me to customer services but instead transferred me to a whole new external company that they work with, who didnt have clue what i was talking about and who also claimed to have no way of transferring me back to Black Hawk Network. Ive had enough now and I am contacting a solicitor, anyone that wants to share their experiences, with the solcitor when I speak to them are more than welcome, just reply on here and i will get back to you.

[TheFishKnows]

I’m happy to provide you my full email and call history in relation to this. Let me know how you get on. 

[KevMoore77]

Will do mate, I’m currently looking at solicitors online now to see who would be best.
Sent from my iPhone

[Christopher_G]

Hi @KevMoore77 and @TheFishKnows 

I'm sorry to hear of your problems with the Gamecard. If you haven't already, I recommend filling in our complaints form, so that our complaints team can look into this for you and contact you to discuss it. This will all be logged against your EE account.

Hope you get sorted.

Chris

[KevMoore77]

No offence Chris but filling in escalation forms and the rest of palaver doesn’t mean shi*t. I have been in contact with EE close to 10 times in the last month, emailed BHN twice and called BHN twice and where has it got me? NOWHERE!! That’s where it has gotten not only me but the countless other people in my situation. I have made my stance clear to your Customer Services, if I don’t have a resolution by tomorrow morning, then you will be speaking to my solicitors and I will have like minded people backing me up and making their own claims.
Sent from my iPhone

[Rach_H]

I do understand your frustration @KevMoore77, and we do want to get this resovled for you.

If you would prefer not to use the complaints form then this is absolutely your decision, and I'm sure the team will work to get this sorted for you.

Rach