service Have Been unlink from ID

[UkzVortex98]

I woke up this morning to find that my mobile account and Brodband account had been removed from my EE ID when all old ID were meant to be merged back in April they were meant to do it, then on Thu 26 Dec 2024 somewhere around there merged off IDs were meant to be and now all my Services have been removed of my ID EE 150 didn't want to help me at all with issue.

I am having this issue on the app and the website was working fine until last night thought it was the app being down for updates woke up this morning to find it same and app was working fine all yesterday 

[Lesley_W]

Hi @UkzVortex98 

Thanks for coming to our community. 

I'm sorry you have had trouble following the merge of your accounts. Can I just check, was it recently the merge was done or back in April?

Lesley

[UkzVortex98]

It was meant to be done back in April but was never finished as I couldn't still see open or closed orders or upgrade the package it was meant to be down on 1st Dec 2024 as well but Now the Mobile account and Broadband account has been removed from the ID now 

[Michael_D]

Thanks for explaining @UkzVortex98 

At this point, I'd recommend speaking to our tech guides so they can bring up your account and see exactly how the EE ID is set up, and help to get it working for you.

Michael

[UkzVortex98]

I have spoken to them and they do nothing. The account where the link was all last week till Monday 

[Michael_D]

They would be the best people to speak to again if it is not working @UkzVortex98. 

It will need account access to be able to look at it further, but we don't have that here.

Michael

[UkzVortex98]

I have spoken to them 20 times and they do nothing but phone down. The account where the link was all last week till Monday 

[Michael_D]

I can understand your frustration @UkzVortex98.

If you aren't getting anywhere with the tech team, you can escalate to a manager when you call, but it would need to be something that they look at for you.

Michael

[UkzVortex98]

they wouldn't even escalate to a manager they just but phone down and don't help

[Michael_D]

Have you spoken with them since Monday @UkzVortex98?

Michael